Return packages must be postmarked within 21 days of receiving your order. Return packages postmarked after this time frame may be subject to denial and sent back to you.
Returns must be received in new condition; unworn, unwashed, and tags intact.
Items returned with obvious use, makeup, animal hair, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return.
Items sold as sets must be returned together with the correct sizes, as sold.
If returned items do not meet the above guidelines, they will be subject to rejection.
Final Sale items cannot be returned.
Gift cards cannot be returned or refunded.
We ask that you inspect your order for damages within 3 days of receipt. If a product is damaged, we ask that you contact us at firstname.lastname@example.org with your order number and a photo of the damages.
How to Request a Return
To initiate a return, email us at email@example.com, or use our Contact Us form.
Please include your order number and the name of the product that you wish to return.
We will reply to your request within 48 hours with followup instructions on where to send your return.
Please note that return shipping labels are not provided. We ask that you ship your returns through a traceable carrier, as Kelley Cawley cannot be responsible for lost or damaged packages.
How to Request an Exchange
Exchanges must be requested within 14 days of receiving your order.
Please email firstname.lastname@example.org to inquire about availability of desired exchange.
Once your exchange is received at the store, your exchange will be shipped, at no additional shipping cost, within 1-2 business days.
If we are currently sold out of the desired size, we will be unable to process an exchange.
Once a return is received, you will receive an email notifying you that a refund has been processed.
Refunds will be issued to the original form of payment within 7 business days of receipt of return.
Please note that your banking institution may require additional days to process and post this transaction to your account.
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