Return/Exchange Policy

We offer hassle-free returns within 30 days of purchase.  
  • We accept returns in store (LaSalle Illinois Flagship Store) or via mail within 30 days of purchase. 
  • A $6 return processing fee will be deducted from the total refund amount.
  • No returns on discounted merchandise. These items are a final sale.
  • All merchandise must be received in new condition; unworn, unwashed, and tags intact.
  • We recommend re-using the original package your items arrived in to send back merchandise.
  • All items are subject to inspection.
  • Gift cards cannot be returned or refunded.

How do I make a return?

  • To initiate a return, please submit a return request. (See return portal linked below.)
  • We will reply to your request within 48 hours.
  • A pre-paid return label will be sent via email to the email address you provided at checkout.

Please note: return shipping labels are provided within the U.S. only.

How do I make an exchange?

  • Due to how quickly items sell out on our website, we can’t offer exchanges for our online orders. However, if you are local to our flagship location, an exchange can be done in-store, if we have the product available. 

 Refund Process 

A refund will be issued upon receiving your returned merchandise. Please note that a $6 return fee will be deducted from your total refund amount. Once your return has been processed, it may take up to 10 business days for your funds to appear in your account. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. Refunds are issued to the original method of payment.

You may also select to be refunded with a merchandise credit in the form of a digital Kelley Cawley gift card. Gift cards never expire and can be used online or in store.

Please note that your banking institution may require additional days to process and post this transaction to your account.

Holiday Returns

Aunt Sally gift you the same thing as last year? Not to worry, we’ve extended our return window for gifts through January 31st for the holidays. Don't stress - we’ve got you covered, and you will receive a refund in the form of a Kelley Cawley gift card that can be used online or in store. (Holiday gift exchanges must be received by 1/31/23.)