The health and safety of our community, employees and customers is what’s most important. As a customer-first company, we would like to share with you some temporary steps and changes we are taking to protect everyone:
Since the WHO has stated CO-VID19 may persist on surfaces for a few hours or up to several days, our incoming returns only will not be processed until 4 days after arrival to our warehouse. We will still be processing our returns within 7 business days as stated in the policy.
In addition, we are adjusting the “Defects or Damaged Item” notification period so you as customers have the opportunity to follow this wait period as well.
Here are the temporary changes we have made that portion of the policy:
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 7 days instead of 3 days of receiving your delivery for defects and issues. Contact email: customerservice.kelleycawley@gmail.com
- All defects and issues must be notified via email or within 7 days instead of the 3 day window and must include the order number and images of the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
KelleyCawley.com accepts returns and exchanges on full-priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. ALL SALE ITEMS ARE FINAL SALE. Footwear returns and exchanges must include the original shoe box in its original condition. Returns must be received within 14 DAYS OF RECEIPT.
Prepaid shipping labels are not provided for returns. Being that we always offer free shipping to you, we do not provide free return shipping. When making return, please include original packing slip and your email address (one used to place order) in shipment along with the items you wish to return. Send to address below. If you wish to exchange item(s), please email customerservice.kelleycawley@gmail.com for availability of desired exchange item(s). Ship your return or exchange through an insured trackable carrier, as KelleyCawley.com cannot be responsible for lost or damaged packages. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item. If we are currently sold out of the size desired, we will be unable to process an exchange so please refer to the return instructions above.
Please send your return or exchange to:
701 1st St.
LaSalle, IL 61301
An email notification will be sent to you once your package has been received and refunded by KelleyCawley.com. Refunds will be issued to the original form of payment within 7 business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from KelleyCawley.com).
All garments are subject to inspection. KelleyCawley.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the 14 day return period. Items not meeting the above guidelines will be rejected. You will be contacted to have them shipped back to you at your expense. If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
If you have received an item with any problems or defects, please contact customerservice.kelleycawley@gmail.com within 3 DAYS of receiving merchandise to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or exchange. You must include your order number and a photo of the damage/defect with your email.
