Return/Exchange Policy

We offer free exchanges and returns within 30 days of purchase.  
  • We accept returns in store (LaSalle Illinois Flagship Store) or via mail within 30 days of purchase. 
  • No returns on merchandise discounted 40% off or more. These items are a final sale.
  • All merchandise must be received in new condition; unworn, unwashed, and tags intact.
  • We recommend re-using the original package your items arrived in to send back merchandise.
  • All items are subject to inspection.
  • Gift cards cannot be returned or refunded.

How do I make a return?

  • To initiate a return, please submit a return request. (See return portal linked below.)
  • We will reply to your request within 48 hours.
  • A pre-paid return label will be sent via email to the email address you provided at checkout.

How do I make an exchange?

  • Exchanges must be requested within 30 days of receiving your order. If it takes you a few extra days - don't worry, we got you!
  • To initiate an exchange, please submit an exchange request. (See return portal linked below.)
  • A pre-paid return label will be sent via email to the email address you provided at checkout.
  • Once your exchange is received, your exchange will be shipped, at no additional shipping cost, within 1-2 business days.
  • You may also visit our LaSalle, IL flagship store within 30 days to initiate an exchange.

Please note: free return shipping labels are provided within the U.S. 

 Refund Process 

A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. Refunds are always issued to the original method of payment.

You may also select to be refunded with a merchandise credit in the form of a digital Kelley Cawley gift card. Gift cards never expire and can be used online or in store.

Please note that your banking institution may require additional days to process and post this transaction to your account.

Holiday Returns

Aunt Sally gift you the same thing as last year? Not to worry, we’ve extended our exchange window for gifts through January 31st for the holidays. Don't stress - we’ve got you covered with free exchanges or receive a refund in the form of a Kelley Cawley gift card that can be used online or in store. (Holiday gift exchanges must be received by 1/31/23.)