Returns

What is your Return Policy?

  • Return packages must be postmarked within 21 days of receiving your order. Return packages postmarked after this time frame may be subject to denial and sent back to you.
  • Returns must be received in new condition; unworn, unwashed, and tags intact.
  • Items returned with obvious use, makeup, animal hair, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
  • Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return.
  • Items sold as sets must be returned together with the correct sizes, as sold.
  • If returned items do not meet the above guidelines, they will be subject to rejection.
  • Final Sale items cannot be returned.
  • Gift cards cannot be returned or refunded.

Damaged Merchandise

  • We ask that you inspect your order for damages within 3 days of receipt. If a product is damaged, we ask that you contact us at customerservice@kelleycawley.com with your order number and a photo of the damages.

How to Request a Return

  • To initiate a return, email us at customerservice@kelleycawley.com, or use our Contact Us form.
  • Please include your order number and the name of the product that you wish to return.
  • We will reply to your request within 48 hours with followup instructions on where to send your return.
  • Please note that return shipping labels are not provided. We ask that you ship your returns through a traceable carrier, as Kelley Cawley cannot be responsible for lost or damaged packages.

How to Request an Exchange

  • Exchanges must be requested within 14 days of receiving your order.
  • Please email customerservice@kelleycawley.com to inquire about availability of desired exchange.
  • Once your exchange is received at the store, your exchange will be shipped, at no additional shipping cost, within 1-2 business days.
  • If we are currently sold out of the desired size, we will be unable to process an exchange.

Refund Process

  • Once a return is received, you will receive an email notifying you that a refund has been processed.
  • Refunds will be issued to the original form of payment within 7 business days of receipt of return.
  • Please note that your banking institution may require additional days to process and post this transaction to your account.
 
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